AI phone handling for your bank branch or advisory practice

Yes, fully. MAIA never discloses any confidential information (balance, transactions, products held, personal data). It only qualifies the request (general information, appointment booking, emergency) and relays a message to the advisor — without authenticating the client (which remains handled by the human advisor or the bank's secure channels).

MASOIATECH SAS acts as a data processor within the meaning of Article 28 of the GDPR. We sign a DPA (Data Processing Agreement) with your institution. Data is AES-256 encrypted end-to-end, hosted exclusively in Europe (no US Cloud Act transfer). No client data is used to train third-party AI models.

Several options: (1) MAIA sends messages and appointment requests by email to your advisor, who enters them in their usual calendar; (2) on request, we can integrate MAIA with your CRM via API (Salesforce, Microsoft Dynamics, or in-house tools). To be discussed based on your IT constraints and those of your institution.

For an independent advisor or a wealth management practice, it's a free decision. For a branch of a banking network, the decision depends on the head office's IT and compliance policy — we can provide everything needed (DPA, GDPR certificates, technical sheet, security) to facilitate the review.

For genuine emergencies (card cancellation, claim notification, suspected fraud), MAIA is configured to redirect immediately to your institution's dedicated 24/7 emergency service (short number, cancellation hotline…) — not to handle the emergency itself. No AI intervention on critical operations.

No. MAIA is a complement. It only answers when the advisor cannot (in a meeting, out of the branch, outside hours). Every appointment booked by MAIA lands in the human advisor's calendar. Advice stays human; MAIA only handles filtering and relaying.

Between 3 and 7 business days for the basic configuration. For branches subject to head-office validation (DPA, security audit), allow an additional 2 to 4 weeks of procedure. We support you at every step with the necessary documents.

Yes. The voice engine supports more than 37 languages, including English, German, Italian, Spanish, Dutch and Portuguese. Useful for branches with cross-border or expatriate clients. Default configuration in French, automatic switching at the client's request.