Studio · Chatbots
Custom AI chatbots and copilots built bespoke.
MAIA TECH deploys custom chatbots right where your customers talk to you: a chatbot on your website and the automation of your Instagram DMs. They reply, qualify, book appointments, around the clock, and hand off to a human when needed.
What we build
A useful chatbot doesn't just answer general questions. It is connected to your reality: your knowledge base, your catalogue, your internal tools. It understands the context, remembers the exchange, and knows when to hand off to a human.
Chatbot on your website
An assistant built into your site that answers visitors, guides them and captures contacts, day and night.
Instagram DM automation
Your Instagram direct messages handled automatically: replies, qualification, appointment booking. Connected via the official Meta API.
Customer and sales support
Answers to common questions, lead qualification, guidance toward the right offer.
Internal assistance
A copilot for your teams: search across your procedures, documents and tools, in natural language.
Built with safeguards
A chatbot connected to your data has to be reliable. We systematically build in: business safeguards (the chatbot stays within its scope and doesn't make things up), a long-term memory (it keeps track of the conversation), a human handoff (a clean handover to a person when needed) and the sovereignty of your data.
Need an agent on the phone rather than in chat? See our AI Voice Agents page.
Our method
Scoping
We define the chatbot's scope, its knowledge sources and the actions it needs to be able to perform.
Design
We build the chatbot, connect it to your data and tools, and put the business safeguards in place.
Testing
We put the chatbot through real cases, including edge cases, before any go-live.
Go-live and monitoring
The chatbot goes into production on your channels. We then fine-tune it based on real conversations.
Why MAIA TECH
AI agents are our core business: we built our own product, MAIA SOLUTION, running in production. Designing a chatbot for you means applying what we already operate every day.
A French studio based in Avolsheim. You talk directly to the people who design the chatbot.
Frequently asked questions
How is this different from a generic chatbot?
A generic chatbot answers from general knowledge. A custom chatbot is connected to YOUR data, your tools and your processes: it knows your offering and your rules, and can take action, with business safeguards that prevent it from making things up.
On which channels can the chatbot operate?
Website, Instagram and other messaging apps, application, internal customer portal: the chatbot is multi-channel and keeps the conversation context from one channel to the next.
Can you automate my Instagram DMs?
Yes. We set up a chatbot that automatically replies to your Instagram direct messages, via Meta's official connection paired with a layer of artificial intelligence. The chatbot replies, qualifies the request, can book an appointment, and hands off to a human the cases that require it. The system runs around the clock: it's not a person behind the screen, it's an automated chatbot that we configure for your business.
What happens when the chatbot doesn't know the answer?
The chatbot doesn't guess. Faced with a question outside its scope, it hands the request off to a human (handoff), with the full conversation context.
Where is the data hosted?
We favour hosting in Europe and an architecture that respects the sovereignty of your data. The details are defined with you during scoping, according to your level of requirement.
Let's talk about your project
Describe your need: we'll tell you concretely what a custom chatbot can do for you.
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